ICT Service Desk Employee 10097035/10804

ICT Service Desk Employee Role Overview We are looking for an ICT Service Desk Employee to provide professional first-line IT support to users. You will investigate and resolve incidents, provide clear communication, and ensure issues are properly documented and followed up. Key Responsibilities Provide first-line IT support via telephone, service portal, and ITSM systems. Register, analyse, and resolve incidents, service requests, and changes . Troubleshoot Windows 11, Microsoft 365, network, …