Senior Process Associate

Customer Support Executive – NIGHT SHIFT (Inbound Voice) Location Salt Lake, Sector V, Kolkata (On-site with free cab drop service) Shift & Schedule Night Shift aligned with U.S. time zones Days Off: Fixed weekends – Saturday & Sunday off Schedule: Monday to Friday workweek About the Role Handle inbound voice calls from U.S. Healthcare service/customers—no sales, no targets. Resolve queries professionally and accurately, ensuring timely issue resolution. Listen actively, empathize, and provide …