Sr. Voice SME / Developer

Voice SME / Developer Location: Houston, TX (Onsite) Key Responsibilities Design and develop IVR call flows for inbound and outbound customer journeys. Develop and deploy AI-powered Voice Bots for customer self-service and automated calling. Build conversational workflows using ASR, TTS, NLU/LLMs, and dialogue management. Develop integrations with REST APIs, webhooks, CRM systems, databases, and enterprise applications. Design bot-to-human escalation while passing on the relevant customer and c…