Manager: Customer Success

Weve got a position available for a manager, customer success Company: King Price Insurance Purpose of the role To own the end-to-end client service experience across claims, complaints, digital channels and intermediary servicing, and to lead the complaints function as a control function: allocating, assuring quality, identifying systemic root causes and driving the business to fix them at source. Key responsibilities Lead, develop and hold accountable the complaints and customer success teams…