Team Lead Pre-arrival Concierge (M/W/X) - Permanent contract - Ibiza

Job Description Role: Under the supervision of the Regional Director, you will be responsible for the overall management of the Concierge team for organising stays ahead of guests’ arrivals. You will be accountable for the client experience delivered — both in terms of overseeing the organisation of stays and the quality of services and experiences provided by your teams, while also handling certain cases yourself when necessary. ✨ Responsibilities: Team management - Recruit and supervise the P…