Guest Relations Executive

Duties and Responsibilities: ● Manage Online Travel Agencies for the properties; you would be managing (AirBnB, Booking.com etc.), create listings for each property; manage the booking enquiries, guest feedback/review ● Reply to guests queries through email, AirBnB, WhatsApp. ● Coordinate with guests before their arrival and then with other departments internally to ensure everything is ready before the guests' arrival (housekeeping, maintenance, etc.) ● Meet the guests during check-in, show th…