Helpdesk Team Leader

Helpdesk Team Lead Lead. Mentor. Make an impact. Join a growing Client where you'll lead a team of Helpdesk Technicians, drive service excellence, and help develop the next generation of IT professionals. About the Role Lead, coach and mentor a team of L1 Helpdesk Technicians Manage ticket allocation, escalations and SLA performance Conduct 1:1s, performance reviews and team development activities Act as a technical escalation point for the team Drive continuous improvement across processes and…