Customer Experience Advisor - Sensitive Claims

Job Description We’re looking for empathetic and customer-focused people to join our Sensitive Claims team in Cardiff. This is a role where the way you communicate really matters. You’ll support customers who may be dealing with difficult or sensitive circumstances, taking the time to understand their needs and helping them reach the right outcome. You don’t need to have worked in financial services before. What matters most is your ability to listen, communicate clearly, remain calm and treat …