Descripción
Are you systematic, responsible and good with people? And do you thrive in a role where you work independently and are responsible for ensuring high quality for our customers? Then you may be the supervisor we are looking for to join our evening shift in Facility Service. As a supervisor, you will play an important role in ensuring high-quality cleaning services for our customers and in following up with the employees carrying out the work. You will work largely on your own and independently, so it is essential that you are able to structure your own working day, maintain an overview and take responsibility for ensuring that tasks are followed through to completion. At the same time, you need to be good with people. An important part of the job is following up on employees’ work and providing clear, respectful and constructive feedback, so employees know what is working well and where adjustments may be needed. Your responsibilities Your primary responsibility is to ensure that our customers receive the quality and service we have agreed with them. Your tasks will include: following up on cleaning services at our customers’ premises and ensuring that they meet the agreed service standards carrying out quality inspections and recording the results in our systems maintaining an ongoing dialogue with employees about the quality of their work providing specific and constructive feedback and following up when something needs to be done differently training and coaching employees at customer sites contributing to the start-up and quality assurance of services for new customers maintaining an ongoing dialogue with operations management about quality and follow-up responding and reporting when you identify errors, deficiencies or other issues at a customer site ensuring that cleaning rooms are kept tidy and that bicycles, carts and other equipment are properly maintained. Who are you? We place particular emphasis on how you work. You are systematic and have a natural sense