Lead Healthcare Operations Analyst

Monitor healthcare service, claims, enrollment, and support operations to identify risks and process gaps. Review calls, transcripts, claims, and enrollment activity; coordinate issue triage and resolution; support team readiness; verify corrective actions; and report findings and progress to project leadership. Monitor customer service, claims, enrollment, and related functions for gaps, trends, and operational risks. Review calls, transcripts, claims, and enrollment records to identify misinf…