Head of AI-Driven Service Platforms & Automation

Ingram Micro is seeking a Director, Business Systems – Service Platforms & Automation to own the strategy, delivery, and reliability of key platforms like Zendesk, Gainsight, Formscape, AI bots, and legacy systems. The role emphasizes platform modernization, AI enablement, and measurable improvements in user and business KPIs. The director will partner with Support, Sales, and Operations to translate strategy into execution, establish governance, and drive a transformation from transaction J-18…