Windows Server admin & L2 Desktop Support

Provide L2 technical support for desktops, laptops, printers, and peripherals. Troubleshoot hardware, software, and network-related issues. Support Microsoft 365 applications and collaboration tools. Resolve incidents and service requests within defined SLAs. Support engineering applications such as CREO, Autodesk, SolidWorks, etc. Coordinate with vendors and manage hardware procurement activities. Provide L1 networking support, including LAN, Wi-Fi, VPN, and printer connectivity troubleshootin…