Bilingual Customer Support & Service Delivery Lead

Progressive Technology in Cape Town is seeking an Operations Manager/BPO Service Delivery Manager to lead and motivate a team, ensuring high-quality customer experiences. You will coach staff, resolve escalations, and drive performance to meet client goals in a fast-paced contact center environment. The role emphasizes people development, managing training on new information, and maintaining a positive work atmosphere while meeting service standards and client requests. J-18808-Ljbffr