Service Support Technician - Service Delivery & Assurance - Customer Experience (SSS)

JOB SUMMARY To coordinate the completion of all installation and repair activities for Residential, Single Line Business and Enterprise customers in accordance with the established service level objectives, agreements, and customer commitments. Responsible for ensuring that proper coordination of the Installation and Repair work team’s activities in terms of efficiency, productivity and service quality. KEY FUNCTIONS Establish voice and data service by (i) placing, terminating/splicing cables f…