Senior Production Service Delivery Lead

zenith infotech (s) pte ltd. is seeking an experienced IT Infrastructure & Application Support Lead to oversee L1–L3 production support, ensuring SLA-aligned incident triage and resolution. You will drive change and release management, monitor service health, and manage vendor performance and budgets. The role emphasizes strong problem management, post-incident reviews, and maintaining comprehensive runbooks and documentation to reduce escalations while ensuring security and audit readiness. J-…