Technical Customer Service Advisor (AI Assisted)

About the role The chatbot handles the easy questions. You handle the ones that need a person, and you make the bot better at its job while you are at it. Customers reach us through live chat, email, phone and Social media/WhatsApp. An AI assistant answers the routine queries and hands the rest to the support team, with a summary of what has happened so far and a suggested reply. Your job is to take it from there: work out what the customer actually needs, sort it, and leave them better off tha…