IT Analyst, Information Technology

Key Area of Responsibilities Provide hands on infrastructure, PC & end user support. L1/L2 end user coverage for standard desktop/user applications, desktop/mobile hardware troubleshooting and break fix, Zoom video conference support, user on/off-boarding arrangement, IP phone support, etc. Assisting IT Manager with daily IT operations (backup tape management, patch deployments, AV updates, start of day checks.) Install, support & troubleshoot Microsoft Operating systems and products Software &…