Supervisor

It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business.  Tracks and documents employee time (punctuality, attendance, ACD minutes, and uptraining)  Reviews agent performance results daily to ensure all goals are met or exceeded  Analyzes and trends agent KPI/Sales performance  Identifies performance gaps and prepare action plans for effective coaching and performance improvement during one-on-on…