IT Technical Escalation Analyst

Salary: £65,000 - 105,000 per year Requirements: Excellent troubleshooting skills with demonstrable knowledge of desktop hardware and laptops Minimum 2 years IT service desk or IT support experience within a law firm Experience with core Microsoft Office products, including Word, Excel, PowerPoint, and Outlook Thorough understanding of legal software and technologies Customer-focused with a flexible attitude Excellent communication skills Good understanding of a high-pressured professional serv…