Delivery Leader - Operations

Job description Delivery Leader - Operations KEY EXPECTED ACHIEVEMENTS Key Responsibilities 1. IT Operations Management Oversee end-to-end IT operations and services provided by GTO functions across the zone. Ensure operational excellence by managing availability, performance, and reliability of IT services. Monitor KPIs, SLAs, and service quality metrics, implementing corrective actions when necessary. 2. Incident, Change, and Problem Management Lead the implementation and adherence to ITIL pr…