Major Incident Lead: Drive P1/P2 Resolutions & MTTR

itcan pte. limited is seeking a Major Incident Manager to take end-to-end ownership of P1/P2 production incidents, minimize business disruption, and ensure adherence to SLAs. You will chair bridge calls with application, infrastructure, network, and vendor teams, drive MTTR-focused resolution, and coordinate with Change Management for emergency changes. The role emphasizes strong ITIL-based ITSM knowledge, 24x7 support experience, and clear stakeholder communication to deliver PIRs, RCAs, and J…