VP, L3 End User Services Site Reliability Engineer (SRE) Lead

Key Responsibilities A. Instrumentation & Observability Define endpoint and EUS service reliability indicators (SLIs) and build the telemetry to measure them, leveraging Microsoft Intune, Graph API, and Digital Employee Experience (DEX) tooling to establish end-to-end observability across the estate. Establish and maintain reliability dashboards, real-time monitoring, intelligent alerting, and baseline toil measurement across the APAC markets. B. SLO Operating Rhythm Define, publish, and operat…