Sr Manager Ops - Priority Centre

Description Job responsibility Must be into strategic hands on in business transition & Process Simplification. Automation and AI Implementation exposure will be given preference. Responsible for handling teams in an operations of an integrated (calls/emails/complaints) contact center for Voice & Data products (including all KRAs and KPIs defined for this process) for Priority customers Handling of escalations on Voice & Data products Handling team KPIs/KRAs Keeping the team continually motivat…