Application Owner - Dynamics 365

Contribute deep D365 Sales & Marketing domain expertise to the CRM application roadmap developed by the Product Owner. Ensure alignment between D365 capabilities — including lead management, opportunity tracking, pipeline analytics, campaign orchestration, and customer segmentation — and the strategic CRM direction, with a focus on understanding, mapping, and optimizing underlying business processes to drive continuous improvement. Monitor CRM application performance against defined KPIs, inclu…