Customer Operations Analyst II

The role, at a glance: The Customer Operations Analyst II is responsible for processing orders using our ERP system (Infor), managing the order through the fulfillment process using a ticketing system and providing Biamp customers with the highest level of service possible. How you'll contribute: Respond to customer inquiries and provide speedy and thorough resolution to customer issues to ensure customer satisfaction Handle day-to-day correspondence via through the company ticketing system, em…