Senior Tech Support Analyst

Description Job Title: Senior Tech Support Analyst About the Role: The Sr. IT Support Analyst’s role is to elevate end-user support services and guide the IT Support Analyst(s) in maintaining and improving the users’ productivity while providing the customers with a good experience when they request assistance. This includes leading the team in analyzing and resolving end-user hardware and software issues in a timely and accurate fashion, providing end-user training where required, and gaining …