Jira Service Management Implementer

Alphaeus Pte Ltd is seeking a hands-on JSM Implementation Engineer to support the design, implementation and migration of an ITSM platform on GovTech SHIP-HAT. You will help modernise service-management processes, simplify workflows, implement automation and integrate JSM with Jira, Confluence, GitLab and other enterprise platforms. Key responsibilities include assessing existing workflows, designing the target ITSM solution, implementing processes for incident, service request, problem, change…