Bilingual IVR Automation tester

Perform IVR automation testing for contact centre platforms, validating customer call flows, routing, prompts, speech recognition, and end-to-end customer journeys using Cyara Velocity. Required Skills: Cyara Velocity IVR Test Automation IVR Functional, Integration, Regression, and End-to-End Testing Contact Centre / CCaaS Testing Genesys Cloud CX (Preferred) Call Flow Validation, DTMF, Speech Recognition, and Call Routing Telephony Protocols: SIP, Call Transfers, and Queue Handling Test Planni…