Hiring 1st Line Service Desk Analyst for Cloud based IT Firm

Job Description: Role purpose Provide a responsive, customer-focused first point of contact for colleagues across the business. The role logs, owns, diagnoses and resolves common IT incidents and service requests at first contact wherever possible, escalating effectively while keeping users informed and maintaining accurate ticket records. Key responsibilities End user support Provide telephone and remote support to pharmacy, support-office and other business colleagues. Communicate clearly wit…