VP - Contact Center Operations - Chatsworth onsite

Description Job Title: VP – Contact Center Operations Overview: The VP Contact Center Operations leads Premier America Credit Union’s contact center strategy, service quality, operational performance, risk controls, and service technology. This role sets service standards, improves first-contact resolution, advances AI-enabled self-service, strengthens workforce planning, and partners across the enterprise to deliver a consistent member experience. What You Will Do: Set Contact Center strategy,…