Deskside Lead - One North

Job Summary The Desktop Support Team Lead is responsible for managing daily IT desktop support operations, leading a team of Desktop Support Engineers, and ensuring efficient delivery of end-user IT services. The role covers incident management, technical troubleshooting, IT asset management, laptop deployment, technology refresh projects, and SLA compliance. Key Responsibilities 1. Team Leadership & Operations Lead, supervise, and mentor a team of Desktop Support Engineers to ensure efficient …