Guest Experience Specialist – Front Desk

Edition Hotels seeks a Guest Experience Expert to deliver exceptional service at the East Pier Office, V&A Waterfront, Cape Town. You will guide guests through their stay, handle check-ins/check-outs, and coordinate with various departments to exceed expectations. Key duties include responding to guest requests, supporting safety and quality standards, and maintaining professional appearance and communications. Training emphasizes brand processes and local recommendations. J-18808-Ljbffr