Head of Dispute Resolution & Remedy (m-f-d)

The Scope The Head of Dispute Resolution & Remedy (m-f-d) provides leadership and strategic oversight of FSC’s Dispute Resolution Programmes, including the Policy for Association (PfA), Complaints and Appeals procedures, Remedy Framework, Disclosure Procedure, and the Procedure for Processing PfA Complaints. The role is responsible for overseeing the implementation and continuous management of these programmes, ensuring robust, objective, and effective resolution of complex cases and governance…