Contact Center Platform Engineer — Voice & Omnichannel

Role Summary Supports the voice and omnichannel delivery infrastructure within the TLCx LaunchPad platform, with an emphasis on the Microsoft development/administration stack that underpins reporting, backend logic, and reliability of these systems — C#, JavaScript, Microsoft SQL Server, SSRS, and Power BI, with growing Azure exposure. Direct contact center domain experience is strongly preferred so the candidate can contribute immediately, understanding contact center statistics and operations…