Support Analyst I

Support Analyst I Location: Multiple campuses (100% onsite) Monday to Friday 7:30a-4:00pm Job Summary: As a Support Analyst I, you will provide Tier 1 service level support for hardware, application software, and operating system issues. You will act as the first point of contact for the IS Department, ensuring high-quality customer service and satisfaction. Responsibilities include diagnosing and resolving technical problems, escalating Tier 2 issues, maintaining knowledge of CHOP IS applicati…