Mystery Shopper

Project Overview We are seeking Mystery Shoppers to evaluate the membership enquiry and sales process at gym locations. This project assesses how staff respond to new member enquiries and conduct facility tours. Key Responsibilities Submit a membership enquiry through the gym’s website . Wait for a call back from the gym staff. If no call is received within 72 hours , or if only an email is received, call the gym directly to ask about membership options. During the call, ask about membership pr…