Managing Director, Tolling & Contact Center Operations

Maximus is currently hiring for a senior operations leader to provide executive oversight of the NYS Thruway contract. This role will have overall accountability for contract performance, client relationships, financial results, and successful delivery of this large-scale New York State program. The position will provide strategic leadership across tolling and customer service operations, including call center, quality assurance, training, reporting, compliance, workforce planning, and overall …