Customer Success Manager - Retail/FMCG SaaS

Description At ShopGrok, our mission is to help retailers and brands stay competitive and profitable with world-class market data and insights delivered via our SaaS platform. As our first dedicated Customer Success Manager, you will be the primary commercial and relationship lead across our customer portfolio, taking over day-to-day account management currently managed by our executive and data engineering teams. You will be the trusted, approachable face of ShopGrok: someone who effortlessly …