E-Commerce Administrator and PA

Key Responsibilities: Respond promptly and professionally to customer emails, live chats, and phone calls. Answer incoming calls, address customer queries, and direct calls to appropriate team members when necessary. Maintain a friendly, helpful tone while troubleshooting customer issues and delivering exceptional service. Process online order amendments, cancellations, and address updates accurately Manage the end-to-end returns and exchanges workflow (issuing return labels, checking returned …