Technical Specialist - Managed Networks

What You'll Do Deliver exceptional customer support and service outcomes by managing Aruba SD-WAN, LAN and Wi-Fi environment, resolving incidents within SLA, and maintaining clear, proactive communication with customers and stakeholders. Own and prioritise critical incidents and customer issues, ensuring major network faults, sensitive customer events, and escalations are managed effectively, with accurate updates maintained in ServiceNow. Ensure compliance and operational governance by maintai…