Customer Service Agent - Logistics Industry

Key Responsibilities Provide clients with feedback and updates via their ticketing system (primary) and Outlook email. Use WhatsApp to manage internal and client communication groups, an important part of how the client operates. Book collections and delivery appointments, and manage pre-alerts. Follow up on deliveries and appointment bookings to ensure nothing falls through the cracks. Work with your Team Leader to escalate queries where needed and ensure service excellence. Liaise with intern…