Mediation Call Handler

Job Description This is the job As a Mediation Handler, you will take ownership of a varied portfolio of customer and dealership disputes, managing each case from initial contact through to resolution or conclusion. You will be at the heart of the conversation, bringing together the facts, listening to both sides and using your judgement to help move each case forward. You will speak with customers and dealerships, understand their individual perspectives, review the available evidence and expl…