Head of Member Operations & Fulfilment

Job Description The role Reporting to the Chief Operating Officer, the Head of Member Operations and Fulfilment is a key leadership role responsible for lending fulfilment, member operations and service delivery across the organisation. You'll lead a high-performing team to deliver exceptional member outcomes, drive operational excellence, and shape the future of our operations through continuous improvement, technology and innovation. Balancing day-to-day performance with strategic transformat…