Service Delivery Manager - Contract

Role Overview This role leads multi-tier (L1–L3) application and infrastructure support and maintenance for production systems. The postholder is accountable for service stability, SLA performance, effective incident, problem and change management, vendor performance, and security and compliance, while driving continuous improvement across support operations. Key Responsibilities Support Operations Oversee L1, L2, and L3 support, ensuring incidents and service requests are triaged, resolved, or…