Helpline Shift Lead

Helpline Shift Lead Vacancy: 08.00 20.00 (working cycle: 4 days on, 4 days off) Responsible to: Helpline Coordinator Location: Dependent on working hours Hybrid role with various shifts within each operating window: Office-based (Belfast Office): 08:00 20:00 (Monday Friday) Home-based (remote): 20:00 08:00 (Monday Friday) Home-based (remote): 24/7 (Saturday and Sunday) Working Pattern: The DSA Helpline is a 24/7 service; therefore, weekend, bank and statutory holiday working will be required. C…