Head of Support Ops - Remote, 5-20h/wk, AI Docs & Decks

Ethos is a remote-first expert network led by a team with McKinsey/SoftBank/DeepMind lineage. We seek a Head of Support Operations to lead customer success efforts for AI-driven document workflows, including dashboards, renewal forecasts, and escalation playbooks. This role emphasizes high-quality craft of documents, spreadsheets, and slide decks. Ideal candidates have 4 years in CS or support ops for B2B SaaS, experience with health-score models, and the ability to translate usage data into J-…