Sr. Help Desk Analyst

The Help Desk Analyst is responsible for handling all field operation needs relating to facility maintenance, guest services, point-of-sale software and hardware, and financial reporting applications/communications to ensure in-store business continuity. Responsibilities include phone support, equipment troubleshooting, process training, and dispatching of additional on-site support. Responsibilities: Provide immediate assistance by phone for IT-related application or hardware failures Provide …