Risk, Quality and Performance Analyst

Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS015, P3, Band 6 Job-Specific Essential Duties and Responsibilities: - Serve as the Risk, Quality, and Performance Analyst, ensuring compliance with service quality, performance metrics, and governance requirements. - Develop, monitor, and report on performance metrics, KPIs, and SLAs, supporting continuous service improvement and operational transparency. - Conduct quality assurance reviews of operational processes, …