Service Desk Technician

Service Desk AnalystPosition Overview We are seeking an experienced Service Desk Analyst to provide first-level technical support for internal users in a fast-paced IT support environment. This role is responsible for managing incoming support requests, troubleshooting technical issues, documenting resolutions, and delivering exceptional customer service. The ideal candidate thrives in a structured, metrics-driven environment and enjoys helping users solve technology-related challenges. Key Res…