Principal Product Mgr Support Experience, Ship with Amazon

Description As a Principal PM, you will define and own the strategic vision and multi-year roadmap for the Shipper Support Experience in the Amazon Shipping organization. This leader owns support end-to-end across three customer segments: prospective shippers evaluating Amazon Shipping, active shippers running daily operations, and recipients resolving delivery issues. The role's strategic thesis is to make support costs scale sublinearly with volume by eliminating contacts at their root cause,…